Delivering Real Results in Financial Services Transformation

When regulatory, reputational or delivery risks spike, we stabilise, simplify, and deliver - fast.

From redress and remediation to business transformation - we lead programmes that land, last, and exceed expectations.

Pragmatic Leadership. Proven Delivery.

With over 25 years of leading complex change, Dialogue Consulting Ltd. specializes in delivering large-scale IT, regulatory, and redress programmes across financial services.

Our approach is straightforward: solve real business problems, control risk, and make sure every initiative delivers measurable ROI.

Key Skills:

Regulatory Delivery (FCA Remediation, Consumer Duty, SMCR)
Regulatory Health Checks
Redress and Complaints Programmes
Technology Transformation
Board-Level Stakeholder Engagement
Programme Rescue & Recovery

We have worked with major banks, insurers, and asset managers — always with a focus on execution excellence and governance clarity.

Where We Add Value

Explore our range of comprehensive consulting services designed to address your specific business needs and drive sustainable growth

Remediation & Redress Delivery

Design , rescue, and deliver customer-centric redress programmes with full MI, audit, and governance - keeping the FCA and Board aligned.

IT Transformation

Enable real operational change with technology programmes grounded in business value - not tech for tech’s sake.

Regulatory Health Checks

Feel like you've addressed requirements, but not sure whether the FCA would agree? Our health checks will confirm whether you've got it right and what else needs to be done.

Regulatory Change Programmes

Ensure compliance without draining business focus. We deliver regulatory programmes that work with - not against - operational priorities.

Programme Health Checks

In-flight transformation in trouble? We identify delivery risks, reset direction, and get you back on track - fast.

Consumer Duty Audit

A rapid assessment of whether your consumer duty and vulnerable customer policies and processes are meeting requirements, evidenced, and delivering good outcomes.